Last Updated: October 7, 2026

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Total Home Care Pros, a brand of CAO Ventures, LLC (“Total Home Care Pros,” “THCP,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the information you provide when you visit our website or contact us about our services.

This Privacy Policy explains what information we collect, how we use it, how we may share it, and the choices available to you.

1. Information We Collect

When you use our website, contact us, or submit a service request, we may collect information such as:

• Your first and last name

• Email address

• Phone number

• Service address or ZIP code

• Information about the service or project you are requesting

• Preferred dates or times

• Photos or other information you voluntarily provide about your project

• Any messages or other information you submit through our forms

We may also automatically receive certain technical information when you visit our website, such as your IP address, browser type, device information, and information about how you interact with our website.

2. How We Collect Information

We may collect information when you:

• Submit a Request A Service form

• Submit our Contact Us form

• Communicate with us by email, telephone, text message, or other available communication methods

• Interact with our website

• Otherwise voluntarily provide information to us

3. How We Use Your Information

We may use the information we collect to:

• Respond to your questions and inquiries

• Review and process service requests

• Coordinate services and communicate with you about your request

• Obtain information or pricing from appropriate independent service professionals

• Schedule and coordinate services

• Provide customer support

• Send service-related confirmations, updates, and communications

• Improve our website, services, and customer experience

• Maintain the security and functionality of our website

• Comply with applicable laws and legal obligations

We do not use information submitted through our service-request forms simply to add you to a marketing mailing list without an appropriate basis or consent where required.

4. How We Share Information

Total Home Care Pros may share information when reasonably necessary to provide or coordinate the services you request.

For example, information you provide may be shared with an independent service professional when necessary to evaluate, quote, schedule, or perform a requested service.

We may also share information with companies and service providers that help us operate our business, website, communications, technology, payment processing, or other business functions.

We may disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect our rights, property, users, customers, or the security of our services.

We do not sell your personal information.

5. Independent Service Professionals

Total Home Care Pros coordinates services through independent service professionals. When you request a service, we may provide the service professional selected or considered for your request with information necessary to evaluate and coordinate the requested work.

Those independent service professionals may have their own privacy practices and policies. We encourage you to review any applicable privacy information provided directly by them.

6. Cookies and Website Technologies

Our website is hosted and operated using Wix and may use cookies and similar technologies that are necessary for website functionality, security, performance, and analytics.

Third-party services or integrations used with our website may also use cookies or similar technologies.

You can manage certain cookie preferences through your browser and, where available, through our website's cookie or privacy settings.

Wix notes that websites may contain both essential Wix cookies and additional cookies associated with business solutions, third-party applications, analytics, or other integrations. Wix Support

7. Communications

If you submit a service request or contact form, we may use the contact information you provide to respond to your request and send service-related communications.

These communications may include confirmations, responses, scheduling information, follow-ups, or other messages reasonably related to your inquiry or requested service.

If we send promotional communications in the future, we will provide any legally required ability to opt out.

8. Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, maintain appropriate business records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on where you live and applicable law, you may have rights regarding your personal information, including rights to request access to, correction of, or deletion of certain personal information.

To make a privacy-related request, please contact us using the information below. We may need to verify your identity before completing certain requests.

You may also contact us if you believe information we have about you is inaccurate or if you have questions about how your information is being handled.

10. Children's Privacy

Our website and services are intended for adults and are not directed toward children under 13.

We do not knowingly collect personal information from children under 13.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, services, social media platforms, or other resources.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing them with personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the top of this policy. We encourage you to periodically review this page.

13. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:

Total Home Care Pros
CAO Ventures, LLC
Email: contact@totalhomecarepros.com
Phone: (754) 704-6335